We are always excited to try out new brands and products so please feel free to give us your suggestions as to which brands and products you want us to carry by dropping us a message. Who knows, you just might see it here someday!
As you may have noticed, we don't really carry foundations or concealers - especially ones with an extensive shade range, this is because we believe that one, two or even five shades DO NOT fit all. Every one of us have different coverage and texture preferences, and as much as we want to provide you every option available in the market right now, we are currently unable to do so and we would not want to just push the ones we have just to make a sale. Instead, we suggest that you check out the many brands we offer preorders for, many of which we know offer GREAT base products - one of which we know will be your perfect match.
If you need shade recommendations, please feel free to send us a message anytime and we will gladly help you with your search for YOUR best match!
Here at YourGlowgetters, the product you will be receiving is 100% guaranteed authentic.
We purchase directly from the brand's official website or order from their authorized resellers to ensure that our products are authentic.
Some of our prices may be higher than other sellers, but at least you know that what you are getting is authentic. And don't worry, as much as possible, we try to price our products fairly.
Before we ship out your orders, we do a final check on the products to make sure that it is in perfect condition - both from its physical appearance and whether something smells wrong (usually a good indicator that something is wrong with the product). Please be assured that we will not ship you products that is below the standard we know you deserve.
It is also our practice to not place a huge order from our suppliers, we usually place orders with quantities that we know are just enough to ensure a good turn over time for each of our products to ensure maximum newness or freshness for our customers.
However, if the brand you are looking for are not listed at the Preorder Page, please feel free to contact us and we will let you know if we can help place an order for you!
We offer preorders from Sephora US but only during their bi-annual VIB sales and only for a limited period of time. But don't worry because we will post an announcement when we open our preorders.
However, if you want to be the first to know about the opening of Sephora preorders, please do not forget to sign up for our newsletter! Promise, we won't flood your inbox!
Savvy tip: Sephora US VIB sales are usually help on April and November ;)
Only Sephora US Preorders have a preorder deadline - usually depending on the VIB sale duration.
Please note that preorder downpayments are NON-REFUNDABLE and are considered final. This is due to the fact almost all our suppliers do not accept returns and exchanges as well so please be 101% sure before placing an order.
However, custom clearance or other issues beyond our control may arise and cause delays on the arrival of your order. Please be aware that for preorders, there is always a possibility of delay so please be extra patient.
RETURNS & EXCHANGE
Unfortunately, we do not allow exchange or returns.
However, in the unlikely event that you receive an item that is incorrect, damaged or if an item is missing from your order, please contact us within 48 hours upon receipt.
Please note that if the product must be in its original purchase condition. It should be not have been opened, used, marked or tampered with in any way. We have the right to decline complaints if we believed there was a customer error or fault.